Trust
Open LLMs Trust Center
Open LLMs is run by an individual in India as an unregistered sole proprietorship, hosts its primary infrastructure in AWS Asia Pacific (Mumbai), holds no security or privacy certification, and acknowledges every grievance within 24 hours.
- Legal form
- Unregistered sole proprietorship. No company, no CIN, no GSTIN.
- Governing law
- the laws of India
Who am I contracting with?
Read this before you evaluate us
Which policies govern my use of the API?
Terms of Service
The contract between you and the operator, including liability, disputes and termination.
Acceptable Use
What the API may not be used for, and what happens when a rule is broken.
Model licences
The open-weight licence attached to each model, and the terms it passes on to you.
Billing Policy
How the prepaid wallet is metered, charged and reconciled, in US dollars.
Refunds & Cancellation
When unused credit is refundable and how to close your account.
Delivery
Credits and API access are delivered electronically. Nothing ships physically.
Which policies cover my data?
Privacy Policy
The notice: what personal data is collected, why, for how long, and on what terms.
Make a privacy request
Access, correction, erasure, nomination, or withdrawal of consent.
Security
Every control that exists, every control that does not, and how to report a vulnerability.
Data recipients
The named third parties that process data on our behalf, and what each receives.
Data Processing Addendum
Processor terms for customers who route other people's personal data through the API.
Cookie Policy
Every cookie and analytics script this site sets, itemised, with its purpose and lifetime.
How do I raise a grievance?
Send it to us
Use the contact route. Privacy and data-rights matters go through the request form.
Acknowledged in 24 hours
The Grievance Officer confirms receipt and gives the complaint a reference.
Resolved in 15 days
We tell you the outcome and what we changed, in writing.
Escalate if unsatisfied
You may then approach the Data Protection Board of India.
- Published timelines
- Acknowledgement within 24 hours; resolution within 15 days. The same two numbers apply on every page of this site.
- Statutory escalation
- If you are not satisfied with how we handled your complaint, you may complain to the Data Protection Board of India in the manner prescribed under the Digital Personal Data Protection Act, 2023 and the rules made under it. You must raise the matter with our Grievance Officer first. We do not operate the Board's complaint channel and cannot file a complaint on your behalf.
Where is my data processed?
AWS Mumbai
Application servers, the database, object storage and the cache all run in ap-south-1. There is no second region.
Outside India
Our CDN, analytics, error monitoring and GPU compute vendors process data outside India.
Named, not implied
Each vendor and the data it receives is listed by name.
What is your compliance position?
- Privacy regime we build to
- the Digital Personal Data Protection Act, 2023. Its substantive obligations commence in May 2027; the Information Technology Act, 2000 and the SPDI Rules, 2011 bind us today.
- Certifications held
- None, and no audit has been commissioned. The security page names each one and its real state.
- Minimum age
- 18. We do not knowingly process a child's personal data and run no behavioural profiling of children.
- Tax registration
- The operator is not registered under GST and issues no GST invoice. Prices and billing are in US dollars.
Two things we cannot offer you